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Originally Posted by andygrif
The problem faced by so many companies is one of pay, the disparity between directors and 'coal-face' employees and delivering results.
There is the headline that directors will be paid more, and I cannot say I am surprised. They have been tasked with improving results, lowering debt, increasing revenue. They have (to arguably varying degrees) suceeded in these goals.
The next problem faced is retaining quality senior management - I don't know any of the characters we're talking about, but as a customer there have been improvements (nowhere near like what I want to see, but improvements all the same).
You have to ask the question, could any other director (not working for ntl) do it better given the state (in my opinion) that the previous pair (Carter and Knapp) left it in? It's going to be a slow process, but if they are delivering results for then they should be rewarded.
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As a customer (not for long) my personal experience has been that things have not improved. After my recent fiasco with threats from a debt collection agency and customer care hanging up on my calls "Three" times, I have to say things are not an improvement from my experiences.
(Please note they didn't hang up because of abuse, just couldn't be bothered with another customer problem)
As an ex-employee, and someone who socialises with old collegues from ntl I must also say that things are on a downward spiral. the signs are that management have squeezed everything and cut employee numbers to a minimum to please the financial people. Management in certain departments are trying things in desperation to keep the bosses further up the ladder sweet.
I think customers and shareholders will only see the results of the short sighted actions in the long term, ntl should put effort into showing their employees they are a valued asset. I feel that for many its past this stage and they are already as cynical and negative about ntl as I was on leaving the company. Posters sometimes mention that its a long time since I left ntl, thats true but nothing positive has happened to the departments I was involved with since I left, all I hear about is the latest thing that management have done in what appears like an effort to p**s people off so they will leave on their own decision.
