Cable Forum - View Single Post - NTL Customer Services: Your personal experience

nidave · 23-07-2004, 22:59

This is the bottom of another post so forgive me but I wanted people to read it. I have jsut had a great response from ntl - my bb & CTV went off yesterday (thurs) afternoon. called faults (afte being put through to both the CTV & BB faults dept ) was told and engineer would be out on sunday. at 5 pm (fri) I got a call asking if we were in as the engineer was in the area. He fixed the problem (it was a loose wire on the box on the side of the house).

I work in a call centre for a bank and callers forget that you are a person and you are trying to help them. Especaly if they are upset. Its hard work dealing with that type of call all day every day. Anyone who dosent agree - I will get them a job at my place.

23-07-2004, 22:59	#439
nidave Inactive Join Date: Apr 2004 Posts: 63	Re: NTL Customer Services: Your personal experience This is the bottom of another post so forgive me but I wanted people to read it. I have jsut had a great response from ntl - my bb & CTV went off yesterday (thurs) afternoon. called faults (afte being put through to both the CTV & BB faults dept ) was told and engineer would be out on sunday. at 5 pm (fri) I got a call asking if we were in as the engineer was in the area. He fixed the problem (it was a loose wire on the box on the side of the house). I work in a call centre for a bank and callers forget that you are a person and you are trying to help them. Especaly if they are upset. Its hard work dealing with that type of call all day every day. Anyone who dosent agree - I will get them a job at my place.