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Originally Posted by mattf
Quick update - interesting discussion. Having had a read through and calmed down a bit I realised it wasn't really about getting compensation - it was about acknowledgement and ownership of the problem. I wrote an email to Mr Hussain in the end putting my case as briefly as I could. I have an acknowledgement of the complaint.
Sadly, my phone service then died again on Thursday evening - eta is now Monday for a fix. I've posted a log of my contacts with NTL so far (no full names used) and the text of my letter to them.
Anyone any other thoughts? Or should I just quit now - I don't want to as it will mean either unbundling the cable and wrangling over how to cost it, or just dumping it altogether (and once you've had CBeebies, you can't go back). |
I can give you Mr Hssuains direct dial (and that of his PA's too) if that's any use to you?