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Originally Posted by captain747480
The first 3 bad experiences were dealt with by my flatmate as the account was in his name so I'm afraid not.
The fourth one I didn't ask although to be fair I didn't think it was a bad experience until I found out the next day that I'd been mis-informed.
The fifth, I've not got the name of the person I initially spoke to, but following my complaint I did get a nice letter about Premium Rate Diallers and Virus Checkers and Firewalls from a member of the NTL Customer Liaison Team in Swansea. I replied to him immediately (15th June) and have not heard anything since.
I'm not sure if it's fair to mention his name on here just yet but if you egg me on I might do.  |
It's now 5 weeks since my letter and still no reply, so I sent another letter off today.
I'll let you all know if this one 'Provokes a Response'.
