Well we've been with NTL for about 7 years now, first with the C&W boxes and phonline, now with NTL box phoneline and 150k BB.
In all that time I'd say we've called about 5 times and each time the CSA is freindly and tells you what they are doing all the way through and of the most part fix the problem, often much faster than expected.
I phoned about a battery eating remote, the CSA was nice and I got the new fangdangled remote 2 days later.
I've just now got off the phone with a CSA who was also very freindly and has sent the problem on to anouther department.
So all in all I'd say those who have problems with the CSA's must provoke them through their attitude, and I can truthfully say I have no problems with the CS at all
