O.K..... I worked for NTL in the North East region, (Bellshill, Scotland) until March this year when I finally left and I am here to stick up for the CSA's who get nothing but abuse from morning til night from customers, who more often than not come on screaming right from the start and it is VERY difficult to get them to shut up for 2 minutes so you can find out what the problem is !! More often than not, the CSA can fix the so called 'problem' then and there and it is the customer who has been 'playing' around with the remote or their kids have and they have locked the system or have caused the stb to lose the channels altogether!! Granted there were times when it was NTL's fault, but I found from experience that all I had to do was contact the correct department and get it fixed. However, sometimes customers would call at ALL hours and expect all the depts to be working, ( We had to sleep sometime !!), then that would set them off again as we could do nothing to help until the following morning. The staff at ALL the call centres are always under pressure about the number of calls they take and length of time each call takes, also the amount of time you have customers on hold while you are sorting out a problem, so the pressure is intense and I want to stick up for them as I took this for 6 yrs and finally could take no more!!!!
