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Gooch · 22-07-2004, 09:39

Thanks for the replies...

Homealone:

I connect using an NTL Broadband modem not a st top box. I am using WinXP Corp and use IE to browse. I have checked the NTL Status page frequently and have seen nothing about BH12. Whether Southampton has got anything to do with it I don't know although I would very much doubt it considering the distance.

Rockin_Plumber:

Thanks for your input, but unfortunately I can't even get NTL to send an Engineer out.

I phoned NTL yet again this morning and spoke to Tech Support. I was told they are aware of a faults (approx 4) in my area and they do not know when they will be sorted. Apparently some of the faults go back to Nov 03. To be fair I have only experienced severe problems in the last 4 weeks although NTL email has always at best been shoddy!

Tech support also tell me that if I manage to get my browser up at least once in a 24hr period they will not send an Engineer out. I have to have no service for full 24hrs to recieve Engineer support.

This anyway I suppose is irrelevant because Tech Support say they have tested my line and all is fine at my end. They admit the problem lies with them.

So where do we go from here then?

Maybe I can get some sort of compensation for the crap service I am recieving although I wold much rather have a working net connection.

Tech support put me through to customer services who tell me they have no
record of any of my calls so can not help with compensating me. They put me back to Tech support where I speak to quite a helpful chap who listens to my problem before ringing Customer Services himself and explaining the situation.

Nice customer services lady promises to call me back after talking to her Team Leader......Hopefully they will call soon.

Generally speaking the people I have spoken to at NTL have been extremely polite and have tried to help. But I fear that most of them don't really have that much technical ability and are also kept in the dark themselves most of the time.

I'm now seriously thinking of switching to ADSL as NTL can't give me any lead time on fixing the faults..Doh!

Sorry about the rant!!!

22-07-2004, 09:39	#5
Gooch Inactive Join Date: Jul 2004 Location: Poole Posts: 92	Re: What to do? Thanks for the replies... Homealone: I connect using an NTL Broadband modem not a st top box. I am using WinXP Corp and use IE to browse. I have checked the NTL Status page frequently and have seen nothing about BH12. Whether Southampton has got anything to do with it I don't know although I would very much doubt it considering the distance. Rockin_Plumber: Thanks for your input, but unfortunately I can't even get NTL to send an Engineer out. I phoned NTL yet again this morning and spoke to Tech Support. I was told they are aware of a faults (approx 4) in my area and they do not know when they will be sorted. Apparently some of the faults go back to Nov 03. To be fair I have only experienced severe problems in the last 4 weeks although NTL email has always at best been shoddy! Tech support also tell me that if I manage to get my browser up at least once in a 24hr period they will not send an Engineer out. I have to have no service for full 24hrs to recieve Engineer support. This anyway I suppose is irrelevant because Tech Support say they have tested my line and all is fine at my end. They admit the problem lies with them. So where do we go from here then? Maybe I can get some sort of compensation for the crap service I am recieving although I wold much rather have a working net connection. Tech support put me through to customer services who tell me they have no record of any of my calls so can not help with compensating me. They put me back to Tech support where I speak to quite a helpful chap who listens to my problem before ringing Customer Services himself and explaining the situation. Nice customer services lady promises to call me back after talking to her Team Leader......Hopefully they will call soon. Generally speaking the people I have spoken to at NTL have been extremely polite and have tried to help. But I fear that most of them don't really have that much technical ability and are also kept in the dark themselves most of the time. I'm now seriously thinking of switching to ADSL as NTL can't give me any lead time on fixing the faults..Doh! Sorry about the rant!!!