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Originally Posted by inthewildteam
But it probably is highlighted in red in c.s. response to your questions about it. Usual response is "some of our providers don't adhere to the correct standards ...........blah blah blah"
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I'd call their bluff, ask what these standards being violated are. I'd even be tempted to BS them that I actually work for one of these providers and that we have checked our equipment. Set a thief to catch a thief, tell a lie to catch a lie, and I reckon I could BS them on tech issues better than a CS representative could.