[scrotnig]

I believe the company really do want to put the problem right. As time has gone by, there are more and more managers and team leaders coming into the business, including my own, who have high standards of service as their top priority, because that's where the business will grow now. And although I'm a victim of it, I *do* now believe that the company is right to want to reduce the number of call centres. It really is hell on earth sometimes trying to get a customer through to the right person, and even when you do the systems and processes are not consistent.

A shame about the redundancies, but from an unbiased point of view something had to be done. My department prides itself on high standards, but we only serve a tiny part of ntl. Other regions may have different rules and processes. Standardising all those is nigh on impossible.

I'll be sad to go. I truly wanted to be part of harmony and the changes and improvements. I wanted to be able to stand at the other end of all this when things are pretty much ok and say "I came through that. I was part of that. I did my bit to help fix it". But I won't be able to. Never mind, some you win, etc. I don't believe there is any conspiracy to not employ me...I just can't do the roleplays, and it's got to be the same rules for everyone. They can't make an exception for me because I'm crap at it.