Originally Posted by Neil

I think you've misunderstood me m8....

I wasn't saying that way my point of view, I was just trying to steer the thread 'mentality' away from that way of thinking, as that is where it was going.

I still think that ntl cocked it up and handled it badly, & that deserves compensation from ntl-if only to say "we acknowledge that we treated you (our customer) poorly.

The fact that they offered £1 sums up some people's attitude towards their (wage paying) customers to me.

In other words, they still don't seem to give a fig IMO