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gkhewitt · 21-07-2004, 18:05

They need DESPERATELY to implement some kind of universal CRM, the amount of times I have called up and been referred to x different call centres and y different CS reps is unbeleivable, especially since everytime requires a fresh explanation of the situation!

Also, the "we will call you back" story would actually become a reality under a more centralised system.

21-07-2004, 18:05	#5
gkhewitt Inactive Join Date: Jan 2004 Posts: 128	Re: Customer Service System They need DESPERATELY to implement some kind of universal CRM, the amount of times I have called up and been referred to x different call centres and y different CS reps is unbeleivable, especially since everytime requires a fresh explanation of the situation! Also, the "we will call you back" story would actually become a reality under a more centralised system.