Cable Forum - View Single Post - Choice of new set-top box?

graham.ward · 21-07-2004, 14:56

My old Pace 4001 seems to have started playing up within the past week. It crashes, often with "Er20" on display. I have had it about 3 years. It has always run very hot, even in standby, despite the fact that it is on its own shelf so that there is nothing hot underneath it and an air gap above.

If I contact NTL Customer Services to request an engineer visit, I would really like it sorted out in one go (even if it means paying call-out charge). So does anyone know if I can actually request a new set-top box? In other words, is there any way to avoid "nothing wrong with it" syndrome?

And does anyone know what the current NTL set-top box is? Is there more than one? Any recommendations? Do any of them have audio out on phonos? Or (even better) digital audio out? And one that understands the widescreen flags on Film Four? My Pace one often goes into letterboxed 4:3 mode instead of 16:9 mode, even though the programme is definitely not 4:3.

21-07-2004, 14:56	#1
graham.ward Inactive Join Date: Jul 2004 Posts: 6	Choice of new set-top box? My old Pace 4001 seems to have started playing up within the past week. It crashes, often with "Er20" on display. I have had it about 3 years. It has always run very hot, even in standby, despite the fact that it is on its own shelf so that there is nothing hot underneath it and an air gap above. If I contact NTL Customer Services to request an engineer visit, I would really like it sorted out in one go (even if it means paying call-out charge). So does anyone know if I can actually request a new set-top box? In other words, is there any way to avoid "nothing wrong with it" syndrome? And does anyone know what the current NTL set-top box is? Is there more than one? Any recommendations? Do any of them have audio out on phonos? Or (even better) digital audio out? And one that understands the widescreen flags on Film Four? My Pace one often goes into letterboxed 4:3 mode instead of 16:9 mode, even though the programme is definitely not 4:3.