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Originally Posted by Nemesis
Agreed, but the offer ny BT to sidetrack your calls is NEW. Even with a broken down car not all garages offer a temp replacement, and what about Gas supply, Electricity, Washing machines, etc etc ...
What BT does os great, but is by no means the NORM ...
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The thing is, it is not easy for a garage to offer you a temp car, they have to buy the cars which can cost a lot of money. With Gas and Electricity, it is also difficult (unless the Supplier lends you a generator for the electriciity, or camping gas appliances and a bottle for the gas). Call diversion is just a setting on the exchange, and should be relatively easy (and maybe cheap as well) for NTL to implement.
They are competing with BT after all, and one of the areas BT is competing on is Customer Service.
Edit: One other point. As pointed out by ianathuth above, a phone line can be considered an essential service (and indeed is by ofcom). Most people can (for a short period at least) do without Electricity or Gas. The only exception being for heating in Winter.