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Originally Posted by Incognitas
Anyway to suggest these days that a landline is the ONLY form of telecommunication is a misnomer.We are in the age of the mobile and most households even those of the elderly have access to another source of communication.
I think that compensation should have been restitution of the loss of service for each day and the same amount again for the inconvenience.A months free service should come later if the problem isn't resolved.After this then the customer should be asking themselves if they want to stay anyway.
Incog.
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What you have to remember is that the telephone is not just for idle chit chat and is a two way service. We have three mobiles in the house but could still experience problems and suffer financial loss if our NTL line was down. Consider the following incidents that have happened to us in recent months.
Our 4 year old grandson was injured in an accident at school. The school tried to call my daughter on her landline but she was out so they tried her mobile. They got no response because she was driving on the motorway so they called our landline which they had the number for. Fortunately we were in and answered, but if the line had been out of action?
We had a problem with our cooker and was told that an engineer would be with us on the Monday and he would call during the morning to tell us when he would be arriving. He did call and near to the time that he was due he phoned again to say that he couldn't find our street. It is a fairly new cul-de-sac off a side road and does not appear on street plans yet nor is likely to be known by anyone other than residents on the street. As our landline was working all went well and we were able to slip out for a couple of hours before he was due to arrive. If our line had been out of action though we would have had a problem.
There could be many reasons that people who do not have your mobile number want to call you on your landline and missing that call through a non functioning telephone line could cost you a lot of wasted time and money.