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Originally Posted by Incognitas
Actually OB you asked a question I wanted a straightforward answer to.Interesting that there were very few direct replies.
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Exactly. Quite frustrating....
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As for suggesting that OB is out to cause upset!!Piffle.She just doesn't suffer fools and I can see her point that some people expect too much and forget that a business can only respond as a business not a social service.
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Thanks for seeing my POV.
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Anyway to suggest these days that a landline is the ONLY form of telecommunication is a misnomer.We are in the age of the mobile and most households even those of the elderly have access to another source of communication.
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I was going to say that, but no doubt I'd have got shot down in flames....
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I think that compensation should have been restitution of the loss of service for each day and the same amount again for the inconvenience.A months free service should come later if the problem isn't resolved.After this then the customer should be asking themselves if they want to stay anyway.
Incog.
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