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Originally Posted by Incognitas
<snip> I can see her point that some people expect too much and forget that a business can only respond as a business not a social service.
Anyway to suggest these days that a landline is the ONLY form of telecommunication is a misnomer.We are in the age of the mobile and most households even those of the elderly have access to another source of communication.
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Who on earth would a business rely on people using other businesses as a backup?
"Sorry your phoneline's dead - why not use your mobile instead?"
"Digital telly not too great? Go off to sky then!"
OK, perhaps i'm getting a wee bitty carried away there - apologies for any ill feeling.