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**Maggy** · 21-07-2004, 14:21

Actually OB you asked a question I wanted a straightforward answer to.Interesting that there were very few direct replies.

As for suggesting that OB is out to cause upset!!Piffle.She just doesn't suffer fools and I can see her point that some people expect too much and forget that a business can only respond as a business not a social service.

Anyway to suggest these days that a landline is the ONLY form of telecommunication is a misnomer.We are in the age of the mobile and most households even those of the elderly have access to another source of communication.

I think that compensation should have been restitution of the loss of service for each day and the same amount again for the inconvenience.A months free service should come later if the problem isn't resolved.After this then the customer should be asking themselves if they want to stay anyway.

Incog.

21-07-2004, 14:21	#69
Maggy The Invisible Woman Cable Forum Mod Join Date: Jun 2003 Location: between Portsmouth and Southampton. Age: 73 Services: VM XL TV,50 MB VM BB,VM landline, Tivo Posts: 40,363	Re: Compensation for loss of service? Actually OB you asked a question I wanted a straightforward answer to.Interesting that there were very few direct replies. As for suggesting that OB is out to cause upset!!Piffle.She just doesn't suffer fools and I can see her point that some people expect too much and forget that a business can only respond as a business not a social service. Anyway to suggest these days that a landline is the ONLY form of telecommunication is a misnomer.We are in the age of the mobile and most households even those of the elderly have access to another source of communication. I think that compensation should have been restitution of the loss of service for each day and the same amount again for the inconvenience.A months free service should come later if the problem isn't resolved.After this then the customer should be asking themselves if they want to stay anyway. Incog. __________________ Hell is empty and all the devils are here. Shakespeare..