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Originally Posted by orangebird
So what compensation do you think is due for 3 days loss of phone line?
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BT have a nice simple process that doles out a bit of cash and gives people a warm fuzzy feeling.
How much do I think is reasonable in this case. Well I think the OP should work out how many hours they have spent waiting around for NTL to visit, on hold to / speaking to NTL and multiply that by at a minimum £6, or their salary. Thats how much it has potentially cost them. If they have had to take a day off work because of it then lets work out what a days holiday is worth to the OP, if they earn £30,000 a year have 4 weeks holiday and 2 weeks of statutory holidays then they earn 30000/46=652 or 130 a day, make a simpele 33% tax and NI adjustment they take home £87 a day. So if NTL made them wait at home all day then lets say £87, that is fair recompense.
... and i did'nt say "Same as BT"
doh I just did!
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Originally Posted by seaneeboy
It's unfair to ask a victim how much they think they should recieve, and they should never have to be made to feel uncomfortable.
There are professionals who can decide how much compensation is suitable under different circumstances - how to you think BT got their levels?
I'm no expert on compensation levels so will not be drawn on how much I think is suitable. A brief consultation excercise by NTL would settle all these inconsistancies in one fell swoop.
OB, it sounds like you're trying to goad the other users here into suggesting figures for you to ridicule, which isn't very nice IMO  |
Hmm, when you look at the calculations in my post you can see that BT's numbers compared to the amounts the customer could justifyable ask for are quite low, yet most feel they are reasonable - cunning heh.
OB riducule away. I've made claims like this before and been paid them. They know if it got to a small claims court they would need to and the hourly rate the legal department charge would probably exceed the claim in 20 minutes.