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Originally Posted by SMHarman
This whole £10 a month = 33p a day thing is not compensation, it is restitution, you paid for a contracted service that did not operate so therefore it is probably illegal to take money for something you did not proved.
Compensation goes over and above refunding the monies for the days you did not have a service (i.e. pro rata charging for the working period of the month).
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So what compensation do you think is due for 3 days loss of phone line?