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Originally Posted by seaneeboy
Nemmy's just hit upon the crux for me - the level of Customer support we get from NTL should be uniform and fair, not a lottery of how generous the operator is feeling.
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That is absolutely spot on.
The difference is with BT, that it doesn't matter one iota what the CSR thinks you are entitled to for 'X' fault, the BT
Guarantee clearly & openly states what you will receive.