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Originally Posted by Nemesis
So .....
NTL have no guarantee that matches BT ..... so what ...
NTL will use best endeavours to rectify a fault.
BT will use best endeavours to rectify a fault.
If the NTL fault is an extended fault they do on occasion offer compensation, if you ask for it.
If the BT fault is an extended fault they do offer compensation, if you ask for it.
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But as I pointed out above, I do not believe that issues of "fault" in the sense it is being commonly use here apply. This is not a "fault" in the technical sense which could be unavoidable, this is a "fault" in terms of personal or systemic incompetance.