[Neil]

Originally Posted by arcamalpha2004

This does not mean he has'nt jumped from the frying pan into the fire does it?
It is all about how companies handle their customers, forget all this, well divide your monthly rental by x and this is all you get.
Do'nt say, well BT do the same thing, because it is not BT that NTL should be concerned with, it is keeping hold of your customers, and that means moving the earth to do it.
Yes, faults cannot be avoided, we know that, but sometimes NTL just seem incapable of giving what they spout they will, and when a problem occurs the customer is treated like just an annoying piece of rubbish on the heel of their feet.

Well summed up.