Thread: Dead cable modem!
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Old 20-07-2004, 17:03   #7
SMHarman
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Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: Dead cable modem!
Quote:
Originally Posted by mr_baz
Thanks for the welcome! I have been lurking for a while now...!!

Oh cool, I'll call them back! They told me before that any problems with the cablem modem would result in an engineering visit and a minimum 50 pound call out?!!! I'll try again!!

I'll keep you informed!
Baz
Any problems that can be sorted without an engineering visit they can charge a £50 call out, basically if you are too crap to follow thier instructions. If it is dead, when they try to test it on line they will find they cannot see it. Then they should send an engineer around. Its to try to prevent time waster visits. Yours sounds valid, if you have no lights on your CM then unless the circuit it is plugged inot has tripped (when your PC would also stop workign) there is a genuine fault.
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