[th'engineer]

I remember being with BT when my phone was down for three days due to water damage in the cables tto the exchange they sent me a hamper it was a total surprise.

An apology letter and free call credit

No arguing with CS no having to ring up many times

I was quite impressed, a few months later got talked into cable TV with a Cable and Wireless salesman, cheaper calls to the middle east etc ( now more expensive with NTL).

You must admit NTL need to learn to compensate like BT