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Nemesis · 20-07-2004, 18:05

Guarantees are subjective ... it's all down to the small print.

A Guarantee entitles the user/purchaser to receive a replacement product, or have the faulty goods fixed. That's basically it.

BT offer no better a guarantee that NTL, when applied to the service, as BT cannot offer a "fault free service".

How each company deals with a fault/problem is extremely diverse. To compare BT with NTL on this point is unfair.

20-07-2004, 18:05	#33
Nemesis Inactive Join Date: Jun 2003 Location: Surrey Age: 58 Services: Virgin stuff Posts: 6,407	Re: Compensation for loss of service? Guarantees are subjective ... it's all down to the small print. A Guarantee entitles the user/purchaser to receive a replacement product, or have the faulty goods fixed. That's basically it. BT offer no better a guarantee that NTL, when applied to the service, as BT cannot offer a "fault free service". How each company deals with a fault/problem is extremely diverse. To compare BT with NTL on this point is unfair.