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Old 20-07-2004, 17:55   #27
Neil
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Join Date: Jun 2003
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Re: Compensation for loss of service?

Quote:
Originally Posted by orangebird
No Neil, that is not a guarantee of a fault free service. It's a 'plan b' for when something does go wrong, until the fault is fixed. Big difference. So hold the fries please, I don't think I need them
You should have gone to Specsavers!!

A guarantee is exactly that, a promise that if something goes wrong that it will be sorted.

Do ntl have such a gurantee? (no)

All they say is that they "don't gurantee a fault free service"-not what they guarantee to do if it does develop a fault.

Whatever way you look at it-BT offer a guarantee.....

Extra fries for Miss Bird please!
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