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Originally Posted by toytown
A customer is a user who pays for a commodity or service.
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I agree - but the post I replied to about that said that 'customer' and 'user' were seperate...
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The whole approach to NTLs customer service just sux, if you check a thread i posted in earlier you will see that i was told "just cross your fingers" on our phone line which has been on-off for almost 2 weeks now. Now when my friends and family come round do you think i will promote the services of NTL to them? Maybe i'll just uses NTL's method and tell them to flip a coin.
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Some CS reps' approach to customer service does suck. But not all of it. There are some great reps out there who thrive on giving excellent customer service, and I think it's very unfair of you to come out with such a sweeping, generic statement.