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Originally Posted by Neil
Mmmm-can I feed it to you!?
Now-that is a guarantee, no question about it, the "guarantee" kicks into gear when the failure occurs, but the guarantee is there for all to see.
http://www.bt.com/customerservices/c...=our_guarantee
Now-would madam like fries or new potatoes with her hat!? 
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No Neil, that is not a guarantee of a fault free service. It's a 'plan b' for when something does go wrong, until the fault is fixed. Big difference. So hold the fries please, I don't think I need them