Thread: Compensation for loss of service?
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Old 20-07-2004, 17:24   #21
SMHarman
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Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: Compensation for loss of service?
The BT compensation scheme is very good and claiming is just asking them on the phone. The money then appears on your bill, or if it's a lot they write you a cheque. I had massive problems with my Home Highway ISDN when it was first installed and BT had a lack of ISDN engineers to deal with it so my phone was out for two blocks of 10 days and another block of 4 days. With a mobile and NTL line I was not in a rush for them to repair it either. As this was the beginings of HH and £50 a month line rental I ended up with free line rental for the first year - bonus.
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