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Originally Posted by orangebird
No, neither do I, IMO a (quote rightfully) disgruntled customer (unreasonably) wants an apology from the area md (why??? are they royalty??), a guarantee that the fault won't happen again (not going to happen, and I'll eat my hat if BT or any other company will guarantee that)
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Mmmm-can I feed it to you!?
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Originally Posted by BT
BT value your custom. Thatâ₠¬Ã¢â€žÂ¢s why we aim to provide you with a service you can trust and depend on and a commitment to help you in the unlikely event that you have a problem with your service.
Our Customer Service Guarantee means that if you experience difficulties with your service, we will make it our priority to keep you connected by offering to divert your incoming calls to a number of your choice. Alternatively, you may be entitled to claim Fixed Rate Compensation.
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Now-that is a guarantee, no question about it, the "guarantee" kicks into gear when the failure occurs, but the guarantee is there for all to see.
http://www.bt.com/customerservices/c...=our_guarantee
Now-would madam like fries or new potatoes with her hat!?
