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Originally Posted by seaneeboy
OB, I think you're being a little harsh on the poor fella - Phonelines can be absolutely vital - a lifeline for the housebound, a line to the police for burglar alarms - and in general essential in an emergency.
If the house catches fire, and burns down because you couldn't call the fire brigade - how do you recon an insurance company will see that?
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Yes I can see all that - but I don't see why ntl should give compensation for something that
might have happened (fire, burglar etc ) but actually didn't.
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Phonelines are the most essential service ANY comms company should provide - it's one thing that can't be compromised on. Isn't that why phone faults are given priority?
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I agree with you entirely. But I don't feel digging for compensation/freebies is going to play a part in minimising or preventing future faults.....
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I don't think the issue of monatory compensation is the real issue here (although you've got to admit the £1 compensation is quite funny),
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No, neither do I, IMO a (quote rightfully) disgruntled customer (unreasonably) wants an apology from the area md (why??? are they royalty??), a guarantee that the fault won't happen again (not going to happen, and I'll eat my hat if BT or any other company will guarantee that) and 'compensation'...
for what????
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and I don't blame the lad for wanting a phone service that doesn't cut out all the time, and to be treated like a customer, not a user - there is a big difference.
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Neither do I, but I don't think he said the service cuts out
all the time.
So, what is the difference between a user and a customer. To be a customer, don't you have to be a user?
PS - mattf - Vas Agridhiotis is who you need to contact.
