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Originally Posted by Mark B
Each case is taken on its merits, I personally would be hard pushed to offer £1 I'd do a little more, but again it's a case of each case on its merits.
If anyone's thinking it's going to be months of free service that won't realistically happen, and BT is the same.
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The BT site indicates otherwise:
Fixed Rate Compensation
If you choose not to have your calls diverted and we fail to repair or supply your service on time, you can claim for subsequent days:
1-3 days delay: equivalent to one month line rental
4-6 days delay: equivalent to two months line rental
7-9 days delay: equivalent to three months line rental
10 days plus delay: equivalent to four months line rental.
Alternatively, you may wish to consider claiming Actual Financial Loss.