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mattf · 20-07-2004, 14:53

Orangebird - who do you think I should talk to if not Chris Slattery then?

I don't expect a fault-free service, but I do expect NTL not to make the exact same mistake twice (and give no guarantee not to do it again). I think I'm entitled to some compensation for my time and trouble getting the service running again, and also for the fact that if the phone goes down, I have to ring a bunch of people so they can contact me in an emergency.

Not for the money itself - just so NTL have an incentive not to screw up and then just shrug their shoulders.

Sorry to hear about your friend btw.

20-07-2004, 14:53	#7
mattf Inactive Join Date: Jul 2004 Posts: 6	Re: Compensation for loss of service? Orangebird - who do you think I should talk to if not Chris Slattery then? I don't expect a fault-free service, but I do expect NTL not to make the exact same mistake twice (and give no guarantee not to do it again). I think I'm entitled to some compensation for my time and trouble getting the service running again, and also for the fact that if the phone goes down, I have to ring a bunch of people so they can contact me in an emergency. Not for the money itself - just so NTL have an incentive not to screw up and then just shrug their shoulders. Sorry to hear about your friend btw.