OK -
Quote:
Definition of Compensation:
compensate (PAY MONEY) [Show phonetics]
verb [T]
to pay someone money in exchange for something that has been lost or damaged or for some inconvenience:
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So, what did you lose? The ability to make or receive phone calls.
What do you pay for that ability? £9.50 a month.
Divide £9.50 by the number of days in the month that you lost the service, then mulitply by the number of days you actually lost the service.
That is your compensation. No more, no less.
My friend died as a result of a medical error. That deserves compensation.
What compensation do you
think you should be entitled too?
[edit]
1) Chris Slattery no longer works for ntl.
2)The guy can't say it won;t reoccur - read your t&c's, ntl do not guarantee a fault free service.