[mattf]

I've just found this forum after a very frustrating conversation with NTL in Cambridge. Basically, the situation is this - I signed up with NTL (phone + cable) in May. They connected us, then lost the phone connection for a week. That time they compensated me and I wrote it down to teething trouble.

Last week I lost the phone service again on Friday, and it wasn't reconnected till yesterday. Same problem as before - my real number was treated as a temporary number and disconnected. Anyway - purely their mistake.

When I spoke to customer service, I was offered a pound as compensation. No joy with the supervisor. Complete stonewall. The guy couldn't even say the problem wouldn't recur.

So, what's my best chance to get someone to apologise, offer some token (rather than insulting) compensation, and try to ensure it won't happen again. Any suggestions welcome - should I try Chris Slattery maybe (is Cambridge part of South or Midlands region?)

thanks a lot,
Matt