Cable Forum - View Single Post

steve_smith · 19-07-2004, 07:33

What I find almost more irritating that the loss of service itself, is that when you phone up tech. support, you get that nagging woman telling you over and over again about their enhanced service status page.

We had problems all weekend in the Poole area (BH12 postcode). In fact, it's not working properly now. NTL were aware of the problem, and knew it was an area fault. So why was it not mentioned on the service status page?

It's also irritating that you have to phone up and hang on the phone for 40 minutes at a time at your own cost to tell them about a fault with their network.

19-07-2004, 07:33	#5
steve_smith Inactive Join Date: May 2004 Location: Poole, Dorset Posts: 70	Re: WS15 Rugeley and surrounding Connection What I find almost more irritating that the loss of service itself, is that when you phone up tech. support, you get that nagging woman telling you over and over again about their enhanced service status page. We had problems all weekend in the Poole area (BH12 postcode). In fact, it's not working properly now. NTL were aware of the problem, and knew it was an area fault. So why was it not mentioned on the service status page? It's also irritating that you have to phone up and hang on the phone for 40 minutes at a time at your own cost to tell them about a fault with their network.