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Re: ntl: Openness
<snip from blueyonder status page>
Detailed Description
Our engineers have advised that this issue was caused by a loose connector. This has been tightened and service is now restored.
-blueyonder Technical Support
</snip>
Wow..now that's just amazing.
That type of communication is great, and in plain english too, how can anybody not understand that?
And I'll bet that the customers affected by that outage are much less understanding than customers who are just told, "It wasn't working, but it's fixed now.."
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