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Originally Posted by JustAnotherN00b
A reason for this I've heard is that most customers won't understand more descriptive fault explanations, or the technical details of what is being done.
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Looks like Bill "not tech enough" Goodland is still holding court.
As you say the non-tech customers wont even know where to start looking for information. Those who do will quite happily browse around. Indeed a decent fault description system might even take some load off CS as those who are tech enough, would'nt have to waste CS time trying to get answers.
One day management might listen to their staff and customers and actually facilitate them. One day ntl might find that in so doing their profitability might improve as customer and staff satisfaction increases. Let's hope those in ntl towers listen and take note to your suggestions.