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Originally Posted by homealone
we have the British Gas contract, on a combi boiler, so far we have had a new heat exchanger, exhaust fan, 2 diaphagm valves, the pump, timer & automatic bleed valve replaced. All for no extra charge for parts or labour beyond the contract fee and with priority callout (once they got called at 16.30 & were here less than an hour later).
- so I reckon we have had good value for money. The annual 'service' is more about peace of mind, as they don't do much more than a safety check & vacuum it out. 
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now that has made me a bit happier , i like the idea of finding a dead boiler on a cold winters day and being able to get it sorted out the same or next day