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Originally Posted by orangebird
So what do you want ntl to do about it?
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Not doing what seems to be an increasingly popular policy among our beloved sales team and either talking through backside due to not bothering to research the products they are selling or outright lying through their teeth in order to make a sale might be a start. Are the residential products really that complicated that they need to talk to technical people about what is the current fastest selling product by an absolute mile?
Pretty good case for commissionless sales teams, might ensure some integrity there. IMHO paying sales teams for the sales they make is an incentive to get the sale through honesty or dishonesty whatever it takes. Most are no doubt honest about the products or admit they don't know. I've noticed recently on here more than one user complaining of being mis-sold a product. Seems to be a quite disturbing trend.
Incompetence or outright lying. Who knows?
What I do think is that custom would be better gained through television and radio advertising, and by getting it right for existing customers, supplying a solid high quality service and good backup when things go wrong. Word of mouth is a far better seller than a stand in a shopping centre.