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Originally Posted by Escapee
I remember in the earlier ntl/CableTel days, the salesmen always lied to customers to get a sale. I always argued that the salesman should be sent back to face the customer and apologise for telling lies.
Guess what, we had to explain to the customer and put up with them saying
"The salesman told us blah blah blah"
The salesman had his bonus and we would always have to out up with the flak for his lies.
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In the end I got the Belfast Sale's Managers phone number and told the customer to fill their boots. At the same time, if it was'nt on the work order it didnt get done. Though I did threaten one lying b@$t@rd sales rep with physical violence after catching him lying to customers for the nth time.