I have just got off the phone after calling tech support, when a lady answered she had that sort of tone †œI donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t want to help and I want to get home voiceÃƒÂ¢Ã¢â€šà ¬Ã‚Â if you know what I mean. The first thing she said "was do you have Broadband Medic installed answer" NO can you give me a good reason to have it installed? She then goes into the bit about how I could have an online chat to resolve the issue I have which will also take the pressure off the phone lines, She then asked me †œwhat do you know about computersââ‚ ¬Â this needed an honest answer †œenough to be dangerousââ‚ ¬Â was my reply and in answer to your other bit of advice Iâ₠™m a human person who likes to talk to people and I would get the same answer. (Which was zilch)
I then told her of my problem that a certain spam email is locking up my POP3 account with NTL and its been going on for a few weeks now, the other four accounts all work fine and as web mail was not working and I had tried to use telnet also with no luck, so I phoned you. At that moment the web mail popped up, one from CF and two spam. One was from a Frank Hall telling me about cheap Viagra and was a 4k file, but back to the lady from Tech support who then gives me some real good advise †œjust hit the remove me at the bottom of his emailÃƒÂ¢Ã¢â€šà ¬Ã‚Â she says, now this is two bits of bum information she has given me. Then she hits me with a real downer †œwe have never heard of spam email locking up POP3 accounts and NTL are unable to help with spam email, (donââ‚ ¬Ã¢â€žÂ¢t we know that) what email client are you using she asks, now knowing what her next reply would be I said Outlook which I know you donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t support, I was then just about to ask her if she used to work for the Health Service prior to working at Tech support but I said thanks for your time and closed our nice little chat. As web mail had popped up I deleted the offending email then opened Outlook and had a good laugh at the latest offering from DrAwesome but I think the one about hitting the remove me button will get a bigger laugh and is nearly as good as †œsorry sir we donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t support NICs you can either connect your modem by USB or a Network cardââ‚ ¬Ã‚ this was told to me when I first started with a cable modem all those years ago. Where do they get these people?
