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Originally Posted by Neil
That's all well & good Mark (& genuinely no offence meant here), but in true ntl style, you haven't actually answered my question! 
What I want to know is how the customer I referred to earlier is better off under the great Harmony when he is still getting 2 x bills each month?  |
Neil I would like to think that this would be a latter phase of the Harmony project. Stage one which seems to be running to the end of the year is to get all billing on the same platform.
If I was looking at this project I would then be doing a first data cleanse for customers with multiple DDs set up to the same bank account. You could then write to them saying all these payments will be merged from date x. Most people don't have that many bank accounts so this would probably cleanse 90% of duplicate payment instructions and reduce NTLs costs by having less 20p DD processing charges applied by their bank.
Then you deal with the complex stuff, write a nice letter to the final 10% offering them a chance to combine their billing and have a single payment taken. Detail the current billing and tick options for the changes.
Will this happen? What will probably be the biggest roadblock in it happening is the NTL/TW merger in late 2005 which will result in all the TW accounts being migrated onto Harmony instead of dealing with the data problems above.