[secular]

Problems -

1. 9/03 - After being assured that the balance of my phone bill was being paid out by Direct Debit, my phoneline is disconnected. Decide to use my work mobile and not pay the £50 reconnection fee. 6 days later someone sharing the same street cab as me ends up with a crossed line. I.E. phones ringing in 2 houses. 4 phone calls later and the line was still crossed
2. 6/04 - Move house, before I leave check the phone - still a crossed line
3. 6/04 - New house contact CS for a 150k BB line-

• 1st rep - IMS's me - give up after 20 mins.
• 2nd rep - no service in that area.
• 3rd rep - You could have BB but the area is oversubscribed. (Using the only tool consumers have against NTL - beligerence - keep trying)
• 4th and 5th say the same thing -
• 6th rep - "The system is saying the area is oversubscribed - hang on a second - I'll see what I can do"
• 2 minutes later "There you go Mr.******** --I found you a space" After asking how he did it, "Oh the system doesn't keep up to date with cancallations and disconnections - you just have to hunt around for a space" Much thanks and praise go to this chap - I'll add his name as I said I would when I can find it!

After reviewing this thread this does seem to be the story - generally ok (polite etc), but with the occasional bright spark. I vote 50/50