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Originally Posted by easyr17
I am getting no where with this. I rang them up and they did the usual line check which came back okay and the technician was then insistent that it was my phones that were faulty. I told him it couldn't be coz I took it to my parents home (also ntl) and it worked perfectly fine there. He then said if he called out an engineer I would be charged £50 for it!!
In the meantime, I am also having major probs trying to get a PIN number to get connected to broadband (installed a week ago!). Been passed around various depts for days now and been given 2 invalid numbers!! It feels as though no one seems to know or care.
In the end I got so fed up I decided to cancel everything and move onto BT. When i told them this, they said they will get someone to check my phoneline tomorow and will have a Pin number within 24 hours!!
Why does it always have to be like this before we get anything done!
Anyway, i give 24 hours, and if i get no joy, i will go to BT.
al.
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I'm afraid that is typical of ntl (but most companies today I'm afraid)
It just highlights the fact that the BS-ers are still alive & kicking in ntl.
Let us know how you get on.