As you have posted this on both, I will reply on both.
I honestly can't believe how petty this statement is.
If Ntl don't give out any information that is wrong.
If Ntl give out too much information that is wrong too.
How specific would you like it to be? Mr Jones at number 25 Hilltop Terrace will be affected by the outage but Mrs Smith at 29 won't.
For God sake put you dummy back in and grow up.