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toytown · 14-07-2004, 17:03

Had the same problems with 2 of our NTL lines in the same house, this started on thursday of last week,

Problem is that i could recieve all incoming calls, but when i made an outgoing call it would go dead right after the last digit was typed in, like it was barred.

Thursday
the first time we rang they said its because we had option 6 on barring or something, when we asked what this was they wouldnt tell us, but told us to tell customer service that and it would get addressed. This fixed the 1 line for about 24 hours and the other line for a period of about 8 hours.

Friday
we had the same trouble only this time they told us the issue was a local fault and it would get addressed soon, line 1 came on around 12pm and line 2 came on around 6-7pm.

Saturday
Line 2 was down, they told us again it was there own problems and they would get it sorted, line 1 was also down but at spot times, hard to give any info.

Sunday
Line 2 still down, i think line 1 was working ok.

Monday
Line 1 down in the morning and was told it was because of a broken switch, line 2 also remained down all day. At this point we cancelled line 2 (told it would be cut off on the 22/24 of the month)

Tuesday-Today
Line 2 can still take only incoming calls, all outgoing calls are screwed.

All the way through when we asked if it were a billing issue they said the accounts were comming up all zero's and that everything looked good. The fact they screwed us about so much is why we cancelled the second line, we already have a BT line in the house as well, so it was a nice drop back option.

To be honest im not sure what went wrong, but its so frustrating not to have the telephones working and having to deal with the complete incompetence of the NTL staff, im just glad i dont have as many issues with my cable modem otherwise they would lose me as a customer completely.

14-07-2004, 17:03	#2
toytown Inactive Join Date: Feb 2004 Posts: 112	Re: NTL phone line problem Had the same problems with 2 of our NTL lines in the same house, this started on thursday of last week, Problem is that i could recieve all incoming calls, but when i made an outgoing call it would go dead right after the last digit was typed in, like it was barred. Thursday the first time we rang they said its because we had option 6 on barring or something, when we asked what this was they wouldnt tell us, but told us to tell customer service that and it would get addressed. This fixed the 1 line for about 24 hours and the other line for a period of about 8 hours. Friday we had the same trouble only this time they told us the issue was a local fault and it would get addressed soon, line 1 came on around 12pm and line 2 came on around 6-7pm. Saturday Line 2 was down, they told us again it was there own problems and they would get it sorted, line 1 was also down but at spot times, hard to give any info. Sunday Line 2 still down, i think line 1 was working ok. Monday Line 1 down in the morning and was told it was because of a broken switch, line 2 also remained down all day. At this point we cancelled line 2 (told it would be cut off on the 22/24 of the month) Tuesday-Today Line 2 can still take only incoming calls, all outgoing calls are screwed. All the way through when we asked if it were a billing issue they said the accounts were comming up all zero's and that everything looked good. The fact they screwed us about so much is why we cancelled the second line, we already have a BT line in the house as well, so it was a nice drop back option. To be honest im not sure what went wrong, but its so frustrating not to have the telephones working and having to deal with the complete incompetence of the NTL staff, im just glad i dont have as many issues with my cable modem otherwise they would lose me as a customer completely.