[Caspar]

Here's my day with NTL! (been logging it throughout the day! )

Well an NTL engineer turned up Tuesday morning, about 9.30am. Fairly early start which I was pleased with. To recount the guy who visited me yesterday told me that the engineer could install my SACM wherever I wanted. FYI, my STB was in my lounge with my TV, I then ran a CATV cable back outside, up the wall, inside and into my router. The courtesy call guy told me that the engineer could install the SACM in my studyââ‚ƚ¬Ã‚¦.which when requested this morning the engineer told me †œerm, Iâ₠¬ÃƒÆ’¢â€žÂ¢m just swapping over the boxesââ‚ƚ¬Ã‚ÂÂÂ�!...ok, thanks NTL!

Anyway, the engineer was nice enough and swapped everything over within 10 mins. He phoned his NTL friends up and requested a PIN number for my new SACM, he genuinely seemed stunned to hear that my broadband account hadnâ₠¬Ã¢â€žÂ¢t even been created!. This meant there was no PIN number available. He informed me that the sales person must have failed to create the account when I requested it.

He said all he could do is setup my PC so the PIN was ready to type in when NTL phone me with it. So I rebooted my PC and gave him access. I informed him twice that the PC was connected via a router but he attempted to connect the broadband via the browser anyhow, which failed. He then surmised that it failed because it wasnâ₠¬Ã¢â€žÂ¢t a direct connection. So, I plugged the WAN cable from my new SACM into my PC directly. After a reboot it worked, and my screen is ready and waiting for NTL to give me my PIN number.

Off the engineer went, who seemed very concerned that he hadnââ‚ ¬Ã¢â€žÂ¢t finished the job and got me on broadband. Tho, he did say I should be online within an hour, two hours at most. He did say that it wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t hurt if I phone CS up and asked for the PIN in 30 mins or so.

So 30 went passed and I started to get a white chill already, Iâ₠¬ÃƒÆ’¢â€žÂ¢m unable to check my emails hereââ‚ ¬Ã‚¦what if Iâ₠¬ÃƒÆ’¢â€žÂ¢m missing something? lol

The CS lady I spoke to informed me that the account was not created and told me that someone would phone me within 48 hoursââ‚ƚ¬Ã‚¦.48hours WTF!!!! I went on a bender and demanded to know why my account was not created at point of orderââ‚ƚ¬Ã‚¦she was blunt and said that since the account was not created she was unable to give me the PIN, dodgy my questionsââ‚ ¬Â¦ ahhh! She did say that the computer that generates PINs was broken at the moment, great but why wasnââ‚ ¬Ã¢â€žÂ¢t my account created last week, when I ordered it!!!

So! †¦because an NTL sales person who took my change of package decided not to create my account Iâ₠¬ÃƒÆ’¢â€žÂ¢m going to be NET-less for 48hours!....


Time now is 11.30am on Tuesday 13th Julyââ‚ ¬Ã‚¦. I wonder when Iâ₠¬ÃƒÆ’¢â€žÂ¢ll be able to post this!


Time now is 7.22pm, and no Internetââ‚à ƒâ€šÃ‚¬Ãƒâ€šÃ‚¦ may aswell become a monk or enlist! I noticed earlier that the NTL guy forgot to take the STB remote control and power cable

Time now is 7.35pm, after spending the last 10 minutes or so on hold to NTL I finally have my PIN number. Iâ₠¬ÃƒÆ’¢â€žÂ¢m confused why I had to phone them up cause they told me, a few different NTL people that someone would phone meââ‚ ¬Ãƒâ€šÃ‚¦good job I phoned them huh! Anyway, here goesââ‚ ¬Ã‚¦Iâà¢ÃƒÂ¢Ã¢â€šÂ¬Ã…¡Ã‚¬Ã¢â€žÃ ‚¢m going for the PINââ‚Âà ‚¬Ãƒâ€šÃ‚¦

Time now is 7.39pm. Well I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t have a broadband serial number now!!! †¦ off to spend another 10 mins on hold

Time now is 7.44pm. Whilst on hold, I decide to click back on my browser history and luckily enough I got to a page after the serial number page that the engineer typed in. Lucky I knew how to do thatââ‚ ¬Ã‚¦wonder what an average Joe would doâ₠¬Ãƒâ€šÃ‚¦ hmmm

Back online at 7.50pmââ‚Ã⠀šÃ‚¬Ãƒâ€šÃ‚¦blimey what a nightmareââ‚ ¬Â¦and maybe I would have been back online using my new SACM if a) NTL bothered to create my new broadband account at point of sale and b) if someone at NTL had bothered to phone me with the PIN once someone had created it, and didnââ‚ ¬Ã¢â€žÂ¢t leave me to have to phone themââ‚ ¬Ã‚¦honestly do they think their customers can read minds and we know when they create it!!!

All in all NTL blunders again †¦typical! Iâ₠¬ÃƒÆ’¢â€žÂ¢m surprised that when I was told it would take 48 hours to create my PIN they just said †œComing Soonââ‚ ¬Ã‚¦.âà¢ÃƒÂ¢Ã¢â€šÂ¬Ã…¡Ã‚¬Ã‚ÂÂÂ� Instead of all that baloney!


Just waiting for Sky to come on Thursday now