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Russ · 13-07-2004, 18:23

Anyone else heard the radio ads where BT have a clip of a 'real' (yeah right!) employee describing an instant where they stayed with a customer all through a problem, right to the end? Or the ones where they say their engineers will do everything they can to keep appointments?

What do they want, a medal?

This level of service is EXPECTED, not 'pointed out when it happens'. What are they trying to say, that it used to be that their employees couldn't care but now have had a change of heart?

13-07-2004, 18:23	#1
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,182	BT ads not fooling anyone? Anyone else heard the radio ads where BT have a clip of a 'real' (yeah right!) employee describing an instant where they stayed with a customer all through a problem, right to the end? Or the ones where they say their engineers will do everything they can to keep appointments? What do they want, a medal? This level of service is EXPECTED, not 'pointed out when it happens'. What are they trying to say, that it used to be that their employees couldn't care but now have had a change of heart? __________________ Heavy Is The Crown