Quote:
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Originally Posted by altis
This query all came about because I was trying to set up a client with a new ISP. I selected Vispa because they are recommended on ispreview, they offer a business service that matches our requirements at a reasonable price and they are local.
First they couldn't provide a printed contract for my client to sign. Instead I had to register for them using the Vispa web site. Then I discover that payment has to be made through a credit card. My client does not have a business credit card. Eventually I am told that I can request the forms to set up a direct debit but I must have an account first. I can only create this through their web site using a credit card. My solution was to bill it to my personal card and then invoice my client until the direct debit was effective. That's how I found myself at the problem I described at the beginning of this thread. The saga continues thus:
Well they can't say I didn't try!
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Hope you've posted this up on isp preview, so some of the next few thousand customers can see what their customer service can be like.